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Jersey
Banking & Finance
If your business involves people interacting with processes that have the potential for unintended consequences, human factors should form a core part of your risk management strategy.
What we offer
We offer a range of services specific to the banking & finance industry. If the service you require is not listed, please get in contact to discuss how we can support you and your organisation.
01
Error/Reporting Culture Assessments
Our culture assessments use diagnostic methods to build an in-depth picture of the operating culture surrounding human performance and error making. The results of our assessments feed directly into tailored corrective action plans - helping your organisation to build a culture where staff are safe to report errors and prevent further occurrences. Our culture assessments also integrate with our mental health interventions to ensure staff are also safe to speak up when experiencing mental health challenges.
03
Error Prediction & Prevention
Errors are inevitable - thats why we utilise tailored Human Error Management Systems (HEMS) that allow you to identify trends and target interventions in order to reduce human error, near misses and financial loss.​Knowing what to look out when it comes to error-likely conditions is key. That's why we also offer Threat & Error Management Workshops for operational staff in order to reduce the likelihood of human error for transactions and processing. ​Where errors do occur, we augment our HEMS with Incident Investigation Procedures based on human factors best practices that shift the focus from single root 'causes' to contributing factors and systemic issues.
02
Team Resource Wellbeing/Management
For a team to be most effective, there must be strategies for the best use of all available resources - information, equipment and people. We bring our expertise in these strategies from a range of safety critical industries where teams regularly exhibit exceptional levels of resource management on a daily basis. We deliver resource management training, which encompasses a range of technical and soft skill development specific to each area of operation.
04
Personnel Selection
Picking the right people for the right jobs is a crucial step in ensuring efficient job performance. We develop a detailed job profile, identifying the technical and soft skills required for each role. We then use a range of methods, qualitative and quantitative to determine whether an applicant possesses those skills, leading to the perfect match. Our methods integrate seamlessly with traditional selection techniques to ensure a smooth recruitment process for all.
05
Mental Health & Wellbeing
An awareness of the role Mental Health plays in human performance is ever increasing. The facts don't lie;
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Each year approximately 1 in 4 people in the UK will experience a mental health condition.
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1 in 6 employees experience common mental health problems in the workplace.
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Research has shown that work is the biggest cause of stress.
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The response to this has seen the rise of mental health first aiders and the implementation of a supportive workplace culture.
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This is great - but it often fails to address the root cause of the problem. It is like trying to prevent people from drowning in the river by teaching them how to swim.... why not move them away from the river in the first place?
That's where we are different - we target the true root causes and systemic issues that contribute to work place related stress with interventions that address the main causes of workplace stress.
We don't stop there. Stress comes from all directions in life, not just work. That's why our team help you to develop strategies that take account of this.
If you want to see real change in your workforce, an improved level of wellbeing, and greater productivity and efficiency, contact us today to find out how we can help you.